Place order:
Q:How long will my order take to arrive?
A: Normally we will ship your order within 48 hours (expect weekend and holiday). For the most package will be delivered in 3-5 business day by FedEx. For the oversize package may take 5-7 business day to delivery.
Q: Can I pay with my debit card?
A: Yes, if your debit card has a VISA or Mastercard logo on it, you can use it just like a credit card. When you're ready to checkout, choose "Pay by credit card" as your payment method and enter your debit card number, expiration date and CVN number (on the back of the card) in the credit card information fields.
Q: Does the sectional sofa offer wholesale pricing?
A: Yes, we offer wholesale pricing to qualified stores (retail and online) . Please use the Contact Us form to request more information.
Q: Can I order by mail?
A: We suggest you place the order on our website directly.
Q: How soon will my order ship?
A: Orders placed by noon EST Monday through Friday generally ship the same day, while orders placed after noon EST generally ship the next business day. Orders placed on Saturday and Sunday, ship Monday morning.
Q: Where do you ship?
A: Within the United States, we ship to all 48 states.
Q: What payment types do you accept?
A: You can use any of the following payment methods when placing your online:
Q: When will I be charged?
A: As part of the order confirmation process we will request pre-authorisation of payment from your card issuer, this will show as a Pending transaction for the full value of the order. Payment is captured when we dispatch goods to you or when the stock is sent to be personalised.
Q: When I submit credit card information online, is it secure?
A: Cosiest has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in our store ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it.
After-sales:
Q:How do I change quantities or cancel an item in my order?
A: Changes to an order can usually be made 2 day the order is placed. If you need to make a change to the items in your order, please Contact Us via the Contact Us form
Q: Has my order shipped?
A: Click the My Account link at the top right hand side of our site to log into your account and check your order's status.
Q: What shipping options are available and how long will it take?
A: Our products are delivered in two ways,
------Front Door Parcel Delivery (FedEx /UPSGround) to delivery address.
------LTL Truck Delivery for some larger fire table that exceed parcel carrier shipping weight limits
For the FedEx /UPS delivery, it usually will take 3-5 business day to arrive the front door.
For the LTL Truck delivery, it usually will take 5-7 business day, then the trucking company will contact you for the delivery time.
Q: How do I track my order?
A: Once your order is shipped you will receive an email with tracking information. You can also locate your tracking information by clicking the My Account link at the top right side of this page and logging into your account.
Q: How do I return an item?
A: You may return unopened items in their original condition for a full refund of the product cost within 30 days. If there is any quality problem, we will provide the return label for you. But if there is no quality problem, customers may need afford the shipping fee.
Q: My order never arrived.
A: Click the My Account link at the top right hand side of this page to check your order status. Be sure that all of the items in your order have shipped already. The email you received upon shipment of your order may have contained a tracking number for your shipment. If the tracking information shows a status of "delivered" or you cannot determine the delivery status of your package, please contact customer service at support@icosiest.com for assistance or by email using our Contact Us form.
Q: I received the wrong product.
A: If you have received the wrong product, please contact customer service at support@icosiest.com within 48 hours of receiving your shipment. We will be happy to exchange the incorrect item for the correct item at our expense.
Q: Can I exchange my item for something else?
A: We are currently only able to offer exchanges for the same item if there are any quality problem with the item, which we will dispatch to you upon receipt of the returned item.
